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Find recent employments related to Service Desk Engineer – Futura Solutions Pte Ltd, published on November 20, 2015 at 12:16PM.

Singapore Jobs | Service Desk Engineer – Futura Solutions Pte Ltd | jobsDB Singapore

Post Date 20-Nov-15

jobsDB Ref. JSG400003002646649

EA License No. 08C3041

Responsibilities

 

  • Respond to the incoming enquiries/incident/request (call, e-mail etc.)

  • Record and manage all issues in Service Management System.

  • Perform 1st level trouble-shooting on desktop and basic systems/network issues.

  • Escalate requests/issues to the appropriate resolver group according to SLA (Service level Agreement).

  • Provide timely status update on issues escalated and to close tickets within SLA

  • Ensure daily tasks are executed according to SOP (Standard Operation Procedure).

 

Core Skills & Experience:

Preferably at least 1 year IT support experience preferably in the IT service desk environment.

 

  • Technical; Adequate support knowledge of common productivity tools eg Windows XP/Vista/7, MS Office & MS Exchange.

     Behavioural; Customer-oriented, patient, meticulous and a strong team player.
     Is self motivated and pro-active in heading off problems. Strong & effective communication and interpersonal skills with desire to work as part of a team.

  •  Competencies: Customer focus, Composure & Priority Setting.

  • Willing to perform 12-hour Shift Work

  • Able to perform 24×7 shifts

Your application will go directly to
Futura Solutions Pte Ltd

Career LevelEntry Level
Yr(s) of Exp1 year
QualificationNitec
IndustryHuman Resources Management / Consultancy
Job FunctionInformation Technology (IT) > Support
Information Technology (IT) > Network & System
Information Technology (IT) > Technical / Functional Consulting
Zonal SegregationOutram, CBD (Central Area)
SalarySalary provided
Employment TypeContract
Benefits

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