Find recent employments related to Service Desk Engineer – Futura Solutions Pte Ltd, published on November 20, 2015 at 12:16PM.
Post Date 20-Nov-15
jobsDB Ref. JSG400003002646649
EA License No. 08C3041
Respond to the incoming enquiries/incident/request (call, e-mail etc.)
Record and manage all issues in Service Management System.
Perform 1st level trouble-shooting on desktop and basic systems/network issues.
Escalate requests/issues to the appropriate resolver group according to SLA (Service level Agreement).
Provide timely status update on issues escalated and to close tickets within SLA
Ensure daily tasks are executed according to SOP (Standard Operation Procedure).
Core Skills & Experience:
Preferably at least 1 year IT support experience preferably in the IT service desk environment.
Technical; Adequate support knowledge of common productivity tools eg Windows XP/Vista/7, MS Office & MS Exchange.
Behavioural; Customer-oriented, patient, meticulous and a strong team player.
Is self motivated and pro-active in heading off problems. Strong & effective communication and interpersonal skills with desire to work as part of a team.
Competencies: Customer focus, Composure & Priority Setting.
Willing to perform 12-hour Shift Work
Able to perform 24×7 shifts
Your application will go directly to
Futura Solutions Pte Ltd
|Career Level||Entry Level|
|Yr(s) of Exp||1 year|
|Industry||Human Resources Management / Consultancy|
|Job Function||Information Technology (IT) > Support|
Information Technology (IT) > Network & System
Information Technology (IT) > Technical / Functional Consulting
|Zonal Segregation||Outram, CBD (Central Area)|
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